Terms and Conditions

1. Introduction

This website is operated by EU Lotto Ltd (company number 109514 and registered address Suite A, Ocean Village Promenade, Ocean Village, Gibraltar GX11 1AA). EU Lotto Ltd is licensed and regulated by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gibraltar Gambling Act 2005.

By accessing this website and using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Eligibility

You must be at least 18 years of age to use our services. By registering an account, you confirm that you are of legal age to gamble in your jurisdiction.

You are responsible for ensuring that your use of our services is legal in your country of residence. We reserve the right to refuse service to anyone at our discretion.

Only one account per person, household address, email address, telephone number, payment account, or shared computer is permitted.

3. Lotto Betting

Lottoland is not an official lottery operator and does not purchase lottery tickets on behalf of customers. Instead, Lottoland allows customers to place bets on the outcomes of official lottery draws.

If you win a bet, you will be paid directly by Lottoland and not by an official lottery operator. All winnings are paid from Lottoland's own funds or through insurance arrangements for larger jackpots.

The odds and payouts for lotto betting are equivalent to those of the official lotteries. Jackpot amounts displayed are indicative and may vary based on exchange rates.

4. Deposits and Withdrawals

Prior to placing any bets, you must deposit funds into your account. We accept various payment methods including credit/debit cards and e-wallets. All deposits are subject to verification.

Withdrawal requests are processed within a reasonable timeframe. We may require identity verification before processing withdrawals. 100% payout guarantee applies to all winnings.

You are responsible for any taxes applicable to your winnings in your jurisdiction. Please consult with a tax professional if you are unsure of your obligations.

5. Security and Fair Play

You are responsible for maintaining the confidentiality of your account credentials. Do not share your login details with anyone. Notify us immediately if you suspect unauthorized access to your account.

Any attempt to manipulate, exploit, or abuse our systems or services will result in account suspension and forfeiture of any winnings. This includes but is not limited to: using automated software, exploiting bugs or vulnerabilities, and collusion.

We employ advanced security measures to protect your personal and financial information. All transactions are encrypted and processed through secure channels.

6. Errors and Malfunctions

The following behaviour, activities and/or conduct are prohibited and will result in bets being voided and winnings withheld:

• Incorrect odds, prices or terms being shown due to technical or human error
• Markets or bets remaining open after an event has occurred or past the cut-off time
• An incorrect amount of winnings being paid or a bet incorrectly deemed winning
• Exploitation of coding flaws, loopholes or vulnerabilities
• Website crashes or interruptions mid-bet

In such cases, we reserve the right to void bets and recover any amounts paid in error.

7. Responsible Gambling

We are committed to promoting responsible gambling. Gambling should be entertaining and not be seen as a way to make money. Please gamble safely and only bet what you can afford.

We provide various tools to help you control your gambling, including deposit limits, session time limits, reality checks, and self-exclusion options. These can be accessed through your account settings.

If you feel you may have a gambling problem, please contact Gamble Aware at 0808 8020 133 or visit https://www.begambleaware.org/.

8. Complaints and Disputes

If you have any complaints or concerns about our services, please contact our customer support team. We will endeavor to resolve all issues promptly and fairly.

If you are not satisfied with our resolution, you may escalate your complaint to the Gibraltar Gambling Commissioner. For more information, please visit gibraltar.gov.gi.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: support@lottoland.com
• Help Center: lottoland.custhelp.com
• Address: Suite A, Ocean Village Promenade, Ocean Village, Gibraltar GX11 1AA